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Shipping & Returns

Shipping - UK Customers

Our standard delivery is by First Class Royal Mail and the charge is £5 per order. We offer a two to four day courier service for delivery, and the charge for this service is £12 per order. You can select your shipping preference as part of the checkout procedure.

UK customers can receive FREE standard shipping on any order valued at £30 or over if they pay by blank UK postal order or cash. Orders must be mailed to our London address, and an order form can be downloaded and printed here.

Shipping - Non UK Customers

For all customers outside of the United Kingdom, shipping is by airmail and the charge is £12 per order. If you require courier shipping, please contact us and we will provide you with a quote.

Delivery Period

Standard delivery takes approximately 5 working days from the date of your order. If your order has not arrived after 8 days, please contact us.

Returns

You can return unopened and unused goods for a full refund within 7 days of receipt. However you must contact us first to obtain a return authorisation. To comply with Health Regulations, we cannot accept return of any item that has been used, unless the item is faulty. If an item is faulty, we will of course exchange the item for you at no cost. Again you must contact us first with full details of the fault so we can issue you with a return authorisation.

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STB, 4 Old Park Lane, Mayfair, London, W1K 1QW
Tel: 0208 144 6365   Fax: 0207 900 3622  Email: office@simply-direct.com